Effective date: 28/10/2025.                                                                                                  Scope: This policy applies to purchases made from Sillywear Clothing Pvt. Ltd. via our website (https://sillywear.in) and official sales channels. It covers returns, exchanges and refunds for items returned within 0–7 days from the date of delivery.

1. Summary (one-line)

If you are not happy with your purchase, you may request a return or exchange within 7 calendar days of delivery — subject to the conditions below.

2. Eligibility (0–7 days)

To be eligible for a return/exchange within 0–7 days all of the following must be true:

• The return request is made within 7 calendar days from the delivery date.
• Item is unused, unworn, unwashed, and in original condition with all tags, labels and packaging intact.
• You provide a valid proof of purchase / order number.
• For faulty or damaged goods, please follow the damaged-item process in section 5.

Not eligible: Items marked non-returnable on the product page, final sale items, earrings/personal hygiene items (if applicable), customized or personalized products (unless defective), or items damaged by the customer after delivery.

3. How to initiate a return/exchange

1. Contact us within 7 days of delivery:
   Email: sillywearc@gmail.com
   Phone: +91 7016878700
   Or use the Returns section on your account page at https://sillywear.in/ .
2. Provide your order number, item(s) to be returned, reason for return, and photos if claiming a defect/damage.
3. After approval, you will receive a returns authorization (RA) and instructions for shipping the item back.

Important: Returns sent without prior authorization may be refused.

4. Shipping & Who Pays

• Customer-initiated returns (change of mind, wrong size/colour): Customer pays return shipping unless we offered a prepaid returns label during a promotion. We recommend using tracked shipping — Sillywear is not responsible for returns lost in transit.
• Company-initiated returns (damaged/defective or wrong item shipped): Sillywear will provide a prepaid return label or arrange pickup at our cost.

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective or different from what you ordered:

• Contact us within 7 days of delivery with photos of the product and packaging.
• We will verify the claim and offer, at your choice: replacement, exchange, or full refund including original shipping charges.
• Return shipping for verified damaged/defective items will be paid by Sillywear.

6. Refunds & Timelines

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund/exchange.
• If approved, refunds will be processed to the original payment method within 7–14 business days of approval (bank/card processing times may vary).
• Shipping charges are non-refundable unless the return is due to our error (damaged/incorrect item).
• For exchanges, we will ship the replacement once we receive the returned item (or immediately if otherwise agreed).

7. Size/Colour Exchanges

• We will gladly exchange items for a different size or color within the 7-day window, subject to availability.
• If the replacement is more expensive, you will be asked to pay the difference; if it is cheaper, you will be refunded the difference.

8. Refund Deductions & Restocking

• We do not charge a restocking fee for standard returns.
• We reserve the right to deduct an amount from the refund if the returned item shows clear signs of use, damage beyond reasonable inspection, or is missing original components/packaging.

9. Return Exceptions & Special Circumstances

• Promotional or limited-edition items may have special return rules shown on the product page. Those rules override this policy where explicitly stated.
• If an item is lost in transit back to us (customer-paid returns), we will investigate but refunds are issued only after the item is received or proof of delivery is provided.

10. Consumer Rights

This policy is in addition to your statutory rights under applicable law for the Consumer Protection Act. Nothing in this policy limits those rights.

11. Contact & Address for Returns

Sillywear Clothing Pvt. Ltd.
Registered Office: Riseonic Namoh – Nr. Arham Park, B/H Acher bus depo, Jawahar Chowk, Ram Nagar, Sabarmati, Ahmedabad, Gujarat 380005.
Customer Support: sillywearc@gmail.com
Returns (postal) address (use only after return authorization): Riseonic Namoh – Nr. Arham Park, B/H Acher bus depo, Jawahar Chowk, Ram Nagar, Sabarmati, Ahmedabad, Gujarat 380005.

12. Changes to this Policy

We may update this policy occasionally. The version on our website with the most recent effective date applies to orders placed after that date.

Website snippet (short) — use on product pages / checkout

You may return or exchange eligible items within 7 days of delivery. Item must be unused with tags. For damaged items, contact support within 7 days for a full refund including shippings